Research shows that having engaged patients reduces errors and the risk of malpractice, as well as increases patient loyalty and employee satisfaction. A PFAC is a partnership between staff, clinicians, and volunteer patients and family members, who offer important feedback, insights, and advice to improve healthcare outcomes. The most effective PFACs include at least an equal number of PFAs and staff, including senior executives, leading clinicians, and representatives from marketing and community relations. The PFAs should reflect the diversity in the communities the clinic serves … read more
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